Please read carefully the following Shipping Policy, which may be updated by the Company from time to time without notice to you
1. ORDERING AND PAYMENTa. Order/Delivery Time.
Products ordered online on Diamond Mela has general estimated shipping time of 10 – 45 days depending upon the product ordered and place of delivery. An indicative delivery time may be displayed to the user at the time of placing of the order. In case of delay beyond the aforesaid period buyers are requested to immediately contact the Customer Support Numbers* and the Diamond Mela team will look into the matter on priority basis.b. Payment Modes.
We offer various types of payment options including the following
- Credit Cards including American Express, Visa and Master Cards.
- Debit cards - Visa and Maestro
- All major bank transfers (OFT/ RTGS/ NEFT).
DMJL offers free shipping and delivery of its jewellery on every order anywhere within India. Provided however that DMJL reserves a right to charge shipping charges in certain circumstances by expressly disclosing it to the Users.d. Promotional and gift codes.
Promo Codes or discount codes or gift voucher issued by Diamond Mela can be used while making payments on Diamond Mela. Provided however that
- Diamond Mela reserves the right to refuse the usage of any promo code/ discount code at any point of time.
- Promo codes/ discount codes/gift vouchers which have expired cannot be used.
- Diamond Mela can at any time ask the buyer for the proof of having received the promo codes/ discount codes.
- Promo codes/ discount code can be used only on specific orders as deemed fit by DMJL.
- Promo codes/ discount code at DMJL's discretion are applicable on certain items, on specific orders, or on specific dates and occasions.
- Promo codes/ discount code cannot be clubbed with any other special offer running on the site.
2. CANCELLATION OF THE ORDER
Customer can cancel the order placed on the website through email or by calling our customer support numbers* with in 24 hours of placing the order. The cancelled order shall be acknowledged and confirmed to the customer through email or call, only after it is taken to be confirmed as “Cancelled order”.
3. PACKAGING AND SHIPPING.
Every package is delivered in a durable packing, with Diamond Mela Jewels Limited (DMJL) printed on the package. It is accompanied with relevant certificates and invoice for payment made.
In case your purchase is intended as a gift, an e-invoice shall be mailed to the buyer. However if the buyer intends to receive original copy of invoice along with the package he may contact us within 24 hours of successfully placing the order on our Customer Support Numbers* or email us, stating the order details at firstname.lastname@example.org
Also for a purchase which is intended to be a gift we provide free gift packing, along with the unique gift message of your choice. Your gift will be delivered in distinctive gift packing bag. Your personal message will be printed on a distinctive card and delivered along with the gift.
As it is a mandatory courier regulation, the price of the gift shall be mentioned on the external cover. Any applicable tax, including any gift tax shall be borne by the Buyer.
4. TRACKING YOUR ORDER.
Once your order has been shipped, you will receive a communication from DMJL informing you of your shipment details. You can also check the status of your order once it has been shipped by visiting our logistics partner web site and following the instructions using your tracking number.
The Buyer has to specify the address and details of the person who will collect the shipment at the time of purchase. On placing of the order, the Buyer has to state full name of the recipient as stated in his/ her government approved photo identification.
At the point of delivery, the buyer/ recipient, to collect the physical product, shall have to provide government approved photo identity and address proof.
Delivery shall be made by courier agent only after the photo and name of the buyer/ recipient is verified and confirmed by such courier agent. To ensure safe and secure delivery of the package the courier agent will also note down the details of the government photo identification. The buyer/recipient of the package must cooperate with the courier agent by providing required and valid copies of his/ her government approved photo identification.
In case the buyer wants any other person to receive the delivery on his behalf he/ she need to specify details of the same at the point of ordering. All items shall be delivered directly to the person as specified at the point of ordering and the buyer cannot (under no circumstances whatsoever) change the receipt details after the order is processed.
In case of non-availability of the person responsible for collecting the package, any person available may collect the package after showing the original government approved photo identification of the person responsible to collect the package.
If the responsible recipient is not available at the time of delivery or available but not in the position to disclose government approved photo identification or any other person available is not in the position to disclose the original government approved photo identification of the responsible recipient than, the courier company shall try and deliver the item once again within 48 hours before returning the same to DMJL. Post that, all costs for shipping back to DMJL and reshipment and handling in the case of non-delivery to the buyer shall be chargeable to the buyer.
6. LIFETIME EXCHANGE POLICY.
We offer a Lifetime Exchange Policy on all purchases made from DMJL, within India. If the product, along with diamonds and/or gemstones, if any, is intact you may return it for the value of materials listed on our website at the time of Exchange with a deduction towards shipping cost, melting & recovery costs and fees. Melting & recovery cost shall be determined by DMJL which shall vary from product to product. Time of Exchange mentioned above means the time when the product to be exchanged is received by DMJL at its door step.
If you had received a discount or a free gift while making your purchase, we will be deducting the original discount amount or free gift value, whichever applicable.You shall be given a voucher for this value which remains valid for 12 months and can be used to purchase anything, except gold coins from DMJL. Please note that the voucher cannot be en-cashed.
Lifetime Exchange Policy at this point is offered on orders within India only.*Customer Support Numbers: 1800-2100-888/022-49664999