Return and Refund Policy
We at www.diamondmela.com believe in satisfying and delighting our customers. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. We wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. You are requested to carefully read the following Return and Refund Policy, as the same may have been updated after your last visit on our return and refund policy so as to provide better services to our customers.a. 15 day return and Refund Policy:
If for any reason you are not satisfied with your ordered item you may inform Diamond Mela within 15 days of receipt of the product, Diamond Mela offers for return of the item and refund for the same within 15 days of return of the shipped product.b. Exclusions from policy:
- Solitaries and Loose Diamonds cannot be returned once the order is confirmed and processed by Diamond Mela.
- Products invoice value of which exceeds Rs. 50,000 are not eligible for return except in cases of manufacturing defect or delivery of wrong product.
c. In case of receipt of a damaged product, a product that you did not order or the wrong item, we’ll exchange it free of charge, or refund the full cost of the merchandise and shipping charges (Diamond Mela shall inspect the item upon receipt) after deducting taxes and/or duties if any. If it is indeed an error or a defective product, your refund or exchange will be on its way shortly. However, if the product is found faultless, shipping charges and other taxes or duties will apply and accordingly after deducting shipping charges and taxes and/or duties if any, refund willbe issued.
Diamond Mela’s return and refund policies are subject to the following terms and conditions:
1. REGISTERING A RETURN
a. If you are not satisfied with our product/delivery of wrong product/delivery of product with wrong size you could return it within 15 days of receipt of the product by calling us on our Customer Support Numbers 1800-2000-900/022-49664999 or emailing us at email@example.com with following details for assistance.
- i. Invoice Date
- ii. Payment Details
- iii. Invoice Number
b. The return can be made for a refund of the full invoice value. In case of return of a product delivered internationally export and import duty shall be borne by the buyer.
c. The invoice value of the item being returned should not exceed Rs. 50,000/-. No refund or return will be allowed in case if the value of the product is more than 50,000.
d. Once your returned item is received by Diamond Mela, a Quality Assurance check shall be conducted on the item to check for signs of wear/ alteration or resetting. The product should be accompanied with the labels, relevant certificates and original invoice for all returns/ refund claims. We accept returns for deliveries outside India; however the shipping cost and other related cost such as Taxes and/or Duties if any for such return will need to be borne by the Buyer in all circumstances.
2. PACKAGING FOR RETURN
a. Preserve original packing and the item in its sealed form with all accessories, tags, boxes, stickers, papers and original Invoice
b. Upon receipt of your return request call on our Customer Service Numbers 1800-2000-900/022-49664999 and/or a mail on our mail id firstname.lastname@example.org ; Diamond Mela shall immediately courier a packing box for securely packing the product. The packing of the product should only be done in the packing box provided by or on behalf of Diamond Mela and should be kept ready for our courier service agent to collect it. It may be noted the packing box once packed and sealed by you should not be tampered. Once your package is ready, call our customer service team at 1800-2000-900/022-49664999 and we will arrange to pick it up at your doorstep.
c. Address the return package to the address indicated on the packing slip:2505, Floor – 25th Plot -21 Panchratna, Mama Parmanand Marg, Opera House, Girgaon, Mumbai – 400004
d. At the time of receipt of your return request call and /or mail our team shall provide you with unique return request number which can be used to track updates on your return request by calling us on our customer service number 1800-2000-900/022-49664999.
e. At the discretion of Diamond Mela, you can expect a refund within 15 working days of our receiving your returned product at our door step. Refund will be credited to the same account which was used for original purchase.
DIAMOND MELA shall not be responsible for loss or damage of return shipments.
If you have any questions about our return procedure, please contact us on our Customer Support Numbers 1800-2000-900/022-49664999
3. SHIPPING OF RETURNED/ EXCHANGE ITEMS
Free shipping is available for return of item within the 15day return and refund policy.
Provided however that if the return is due to the fault of the buyer (example: buyer did not like it, change of mind, wrong size selection etc.), buyer will bear all the shipping and other related costs associated with such exchange. The original shipping cost and shipping cost related to return in such a case will be borne by the buyer and will be deducted from the refund amount.
4. TIME AND PAYMENT OF REFUND
Within 15 days, after receipt of the returned product by Diamond Mela or after the receipt of request for refund by the Buyer in case of non-availability of the product.Following Points shall be considered at the time of making payment of refund:
- In case the buyer cannot produce the original product certificate and copy/ original of invoice for all return/ refund, the amount for refund will be determined by Diamond Mela at its discretion when the product is received back.
- Diamond Mela reserves the right to change the price of the return/ refund subject to the condition of the returned item.
- VAT is applicable for return and refund transactions at the then applicable rate. In case, any discount or promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the discount or promo Codes. Such discount or promo codes used once cannot be reused.
- Credit card: The credit card account of the Buyer will be re-credited with the refund amount by DIAMOND MELA. The refund amount will be credited to the Buyer’s account within the time span stipulated by the bank which has issued the credit card.
- RTGS/NEFT/Wire Transfer : The refund amount shall be transferred into the bank account of the Buyer which was used for making payment at the time of purchase by the DIAMOND MELA
*Customer Support Numbers: 1800-2100-888/022-49664999